Terms of Service

1. Acceptance

By using NormLedger, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Description of service

NormLedger is a compliance governance platform. It assists with European Accessibility Act (EAA) accessibility compliance workflow, evidence management, scanning, and statement generation. It is not a legal advisor. Compliance determinations are made by the customer organisation, not the platform.

3. Account and organisation

• One account per natural person
• Organisation admins are responsible for all activity under their organisation
• Access may be invite-only during beta; self-serve signup is available after public launch

4. Acceptable use

• You must own or have authorisation to scan any website you add to NormLedger
• You may not use NormLedger to scan competitor sites maliciously or without authorisation
• Prospect scans are limited to one scan per domain per 24 hours and are intended for your own or your clients' sites

5. Evidence log and compliance records

• Evidence log entries are append-only and cannot be deleted. This is a core feature, not a limitation.
• NormLedger stores compliance records on your behalf. You retain ownership of your data.
• NormLedger is not responsible for the accuracy of compliance determinations you make using the platform.

6. Subscriptions and billing

• Subscriptions are per-organisation, not per-seat
• Billing is handled by Paddle (Merchant of Record), including applicable EU VAT. Plan prices are listed on the Pricing page. You can manage your payment method and cancel from Settings > Billing.
• Cancellation takes effect at the end of the current billing period. No refunds are issued for the current or any prior period except in the case of a billing error.
• Refunds and cancellations are governed by our Refund Policy.
• During beta, access may be granted without payment at founder discretion.

7. Intellectual property

• The NormLedger platform, code, and brand are owned by Nuno Fortes, trading as NormLedger™
• Your compliance data, evidence entries, and statements remain your property
• Scan results from your websites remain your data

8. Limitation of liability

NormLedger provides automated tooling. It does not guarantee legal compliance. To the extent permitted by law, liability is limited to subscription fees paid in the 12 months preceding a claim.

9. Governing law

These Terms are governed by the laws of Portugal (EU). Disputes are subject to the courts of Portugal, without prejudice to mandatory consumer protections that may apply.

10. Contact

Legal questions: [email protected]