Refund Policy
Last updated: 28 July 2026
1. Free prospect scan
NormLedger offers a free, no-account accessibility scan at normledger.com/prospect. This scan covers up to 10 pages and gives you a real preview of your website's accessibility issues before subscribing. No payment is ever required for a prospect scan.
2. Monthly subscriptions
Monthly subscriptions are billed on a recurring basis. You may cancel at any time from Settings > Billing. Cancellation takes effect at the end of the current billing period - you retain full access until then. No refunds are issued for the current or any prior billing period.
3. Annual subscriptions
Annual subscriptions are billed upfront for 12 months. You may cancel at any time. Cancellation stops automatic renewal at the end of the annual term; access continues until the term expires. No pro-rata refunds are issued for unused months.
4. Billing errors
If you believe you have been charged incorrectly (for example, a duplicate charge or a wrong amount), contact us within 30 days of the charge at [email protected]. We will investigate and correct any confirmed billing error in full.
5. Plan downgrades
Downgrading your plan (for example, from Governance to Essential) takes effect at the start of the next billing cycle. No partial refund is issued for the difference in the current period.
6. Payment processing
Payments are processed by Paddle.com Market Ltd. (Paddle), acting as Merchant of Record. Paddle handles payment collection, EU VAT, and payment disputes on our behalf. For payment-specific queries you may also contact Paddle directly at paddle.net.
7. Contact
Billing questions and error reports: [email protected]